Refund Policy
Last updated: September 22, 2026
Help with a purchase
If something is wrong with a NewZeniths purchase, contact optical network ltd at support@playpixnow.com. Our address is 3065 Center Green Dr, Boulder, CO 80301, US.
When to contact us
- You were charged but did not receive the described virtual coins or item.
- The same purchase appears to have been charged more than once.
- You believe a transaction was unauthorized.
- The delivered purchase does not match its description.
What to include
Provide the order reference, transaction date, amount, currency and a description of the problem. Include the account identifier needed to locate your purchase. Never include your password, full card number or card security code.
Review and resolution
Requests are assessed using the payment and delivery records, the circumstances of the purchase and applicable law. Depending on the issue, resolution may involve completing missing delivery, correcting an order or refunding an eligible payment. Submitting a request does not by itself confirm approval.
Used virtual items
Tell us whether the coins or items have already been used. Consumption can affect the available resolution, subject to your statutory rights. Where a purchase is reversed, associated unused coins or entitlements may need to be adjusted.
Payment processing
Approved refunds are ordinarily returned through the original payment method where supported. Processing and settlement time depends on the payment provider and your financial institution. A purchase made through another store may also be subject to that store’s request process.
Before making another payment
If a checkout result is unclear, check your order status and contact support before purchasing again. Keep your receipt until the issue is resolved.